1. DEFINITIONS

• “Agreement”: This document includes our Privacy Policy, DPA, and related documents.
• “Services”: Shopkippa point-of-sale and inventory management solutions and all related features, technologies, and integrations.
• “User,” “you,” “your”: Any individual or entity using our Services.
• “Customer”: The individual or entity registering to use our Services, including through an organization.
• “Authorised User”: Any person granted access by the Customer to use the Services on their behalf.
• “Member”: A user who subscribes to a plan.
• “Mobile Application”: The Shopkippa mobile app and related platforms.
• “Subscription Fee”: Fees paid for access to subscription services.
• “Subscription Plan”: Available plans users may select to access specific features or services.
• “Personal Data”: Any information that identifies or relates to an identifiable individual.
• “Sensitive Data”: Information relating to race, health, biometrics, or any other category defined under the Zimbabwe Cyber and Data Protection Act.

2. ACCEPTANCE AND SCOPE

By using our Services, you represent that you are of legal age under Zimbabwean law and capable of entering into a legally binding contract. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization to this Agreement.

3. ELIGIBILITY

You must be at least 16 years old or the minimum age in your jurisdiction required to use digital services. Use of the Services by children under 16 is prohibited.

4. ACCOUNT REGISTRATION

To access certain features, you must register an account. You agree to provide accurate, current, and complete information and update it as necessary. You are responsible for maintaining the confidentiality of your credentials and for any activities that occur under your account.

5. ACCOUNT USE

You are responsible for all use of the Services through your account by you or any Authorised Users. You may control their access and revoke it at any time. In the event of a dispute between a Customer and an Authorised User, Shopkippa will follow the instructions of the registered Customer.

6. SERVICES

Shopkippa enables users to manage retail operations, including sales tracking, inventory management, customer data, employee performance tracking, and digital invoicing via mobile devices. Services are subject to limitations as described in your selected plan.

7. SUBSCRIPTION, PAYMENTS & PLAN CHANGES

• Subscription Fees must be paid in advance and are non-refundable unless otherwise required by law.
• Payments can be made via credit/debit cards, mobile wallets, or other supported methods.
• Fees are subject to change with 14 days' notice.
• You may upgrade or downgrade your plan at any time. Downgrades may result in feature or data loss.
• Bank fees, including those from currency conversions, are the responsibility of the user.

8. CANCELLATION & TERMINATION

You may cancel your account at any time via written notice. Cancellation takes effect immediately with no refund of unused time. We may suspend or terminate your account for material breach, legal risks, excessive resource use, or other reasonable grounds.

9. DATA PROTECTION & PRIVACY

We comply with the Zimbabwe Cyber and Data Protection Act (CDPA). You are responsible for ensuring you have the necessary rights and consents to share Personal Data with us. Sensitive Data must not be submitted unless explicitly permitted.

• We process your data lawfully and apply appropriate technical and organizational security measures.
• Upon account termination, we retain your data for up to 30 days before secure deletion, unless legally required to retain it longer.
• If you are in a jurisdiction that requires a Data Processing Agreement, you may request to sign our DPA.

10. CONTENT AND INTELLECTUAL PROPERTY

All intellectual property in the Services is owned by Shopkippa or our licensors. You may not reverse engineer, reproduce, distribute, or otherwise misuse our content or software. By submitting content, you grant us a limited license to use it to provide the Services.

11. FAIR & REASONABLE USE POLICY

We may impose usage limits to prevent degradation of service quality, excessive storage or bandwidth use, or activities that pose security risks. We will provide notice where possible before limiting or suspending service.

12. PROHIBITED USES

You agree not to:

• Violate any laws or third-party rights
• Use automated means to access the system
• Upload unlawful, offensive, or misleading content
• Introduce malware or bypass system security
• Collect data on other users without consent

13. THIRD-PARTY SERVICES

We may link to or integrate third-party services. These are governed by separate terms, and Shopkippa is not liable for third-party content or services.

14. WARRANTIES & DISCLAIMERS

The Services are provided "as is" and "as available". We disclaim all warranties, express or implied, including fitness for purpose, non-infringement, and uninterrupted service.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by Zimbabwean law, Shopkippa shall not be liable for indirect or consequential losses. Our liability in any case is limited to the fees you paid in the three months prior to the claim.

16. INDEMNIFICATION

You agree to indemnify and hold harmless Shopkippa from any claims or liabilities arising from your use of the Services, including breach of these Terms or misuse of data.

17. FORCE MAJEURE

We are not liable for delays or failure to perform caused by circumstances beyond our control, including acts of God, civil unrest, pandemics, power outages, or regulatory changes.

18. GOVERNING LAW & DISPUTES

This Agreement is governed by the laws of Zimbabwe. Any disputes shall be resolved in the courts of Zimbabwe.

19. GENERAL TERMS

• These Terms may be updated periodically. Continued use indicates acceptance.
• No waiver of any right is effective unless in writing.
• If any provision is found invalid, the remaining terms remain enforceable.
• You may not assign or transfer this Agreement without our consent.

20. CONTACT

For questions or legal notices, contact:
Email: privacy@shopkippa.com
Address: Harare, Zimbabwe